Case study - Zuto

Industry Director, Carl Eccles of Zuto explains how choosing Hitachi Capital Motor Finance helped bolster their motor finance offering. “They’re a lot more forward-thinking and advanced than traditional loan companies and banks.”

Ambitions to Grow

“We have been with Hitachi Capital Motor Finance for nearly 3 years now and chose them as they are a strong brand in the retail sector. It was also evident from the start that they wanted to put a lot of force into this new venture. They are a big company with ambitions to grow.”

Willing to Listen

“They know how to listen and learn, unlike most banks, which are obviously held back by a lot of red tape. When they saw some companies were supporting cars up to 12 years old they changed their policy inside two days. They didn’t need six months and a hundred meetings."

Short Learning Curve

He says: “As you would expect from a modern, automated company, the advanced technology was quick and easy to set up and install. Hitachi Capital Motor Finance were very helpful and easy to deal with and it was also simple to get used to working with the product. It was a very short learning curve and nothing was over-complicated. The automated features and the electronic processing are very quick and easy to use. We have the e-signature on-line which makes pay-outs slick.”

Great Relationship

Carl is also quick to praise the personal relationship with Hitachi Capital Motor Finance. He adds: “Our internal team has a great relationship with their customer service department. Everyone who picks up the phone is always very helpful and friendly.”