We provide the best possible experience for our mutual customers. That’s why we have been accredited by the Institute of Customer Service, named a Gold Trusted Partner of Feefo and announced as the winner of the Best Retail Finance Provider in the Consumer Credit Awards 2019.
Hitachi Capital Consumer Finance was originally accredited by by the Institute of Customer Service (ICS) in May 2016. This has now been extended until 2022.
With an average customer satisfaction score of 4.5/5 stars or higher for more than 3 years running, we have achieved the high standard required to win the Feefo Platinum Trusted Service Provider Award for the second year running.
In 2019, we were named as the Best Retail Finance Provider in the Consumer Credit Awards.
If you'd like to speak to us about becoming a retail partner, please complete the short form and one of our team will get back to you as soon as possible.
Alternatively, if you'd rather speak to someone straight away, feel free to give us a call on
08:45 - 17:15 Monday to Thursday
08:45 - 16:45 Friday
If you are an existing retail partner with a general enquiry, please call our Retail Helpline on
Retail Helpline opening hours:
08:45 - 21:00 Monday to Friday
08:45 - 18:00 Saturday
10:00 - 18:00 Sunday
Find out everything you need to know about integrating your ecommerce platform with our PaybyFinance system.
All too often we see retailers losing out on sales because they introduce customers to the option of paying for their chosen goods with finance too late in the buyer journey. That’s why we’ve put together this guide to 9 alternative places to plug your finance offering that are not the payment page.
Hitachi Capital Consumer Finance managing director Vincent Reboul was recently featured in an article in Yorkshire Business Insider on the future of automation in industry.
Hitachi Capital Consumer Finance commissioned a study of more than 500 senior retail decision-makers to understand the key investment priorities within the retail sector.