The relationship between Hitachi Capital UK and
Leekes first began over 12 years ago when their
newest recruit recommended our services whilst
they were tendering for a new retail finance
provider, following a long and successful
partnership with us at his previous retail employer.
The rest, as they say, is history, but what has made the relationship so successful over the years?
What is Leekes and what is its proposition?
Leekes is a large, independent out of town retailer with stores throughout South Wales, the South West of England and the West Midlands.
It’s a one-stop-shop for all things home-related, from kitchens and bathrooms to furniture & flooring, electrical goods and other core homeware accessories.
This unique proposition enables customers to take care of everything they need for their home from the same retailer. It is therefore crucial that its customer experience is second-to-none, regardless of what or how the customer might be purchasing.
What were Leekes looking for in a retail finance partner?
With the ever-growing competition and customer behaviours changing, Leekes recognised that it’s more important than ever for retailers to ensure they’re giving their customers what they need, when they need it whilst making the buying experience both easy and fast. That way they can maximise conversions and build lasting relationships based on trust. When searching for a retail finance provider it was vital for Leekes to find a partner that understood the retail space, could add value to their unique proposition and offer the highest levels of customer service to their customers.
Leekes also fundamentally understood the business benefits and value that can be gained by offering fair and competitive finance solutions.
Peter Martin, Store Operations Director at Leekes said “We have used Hitachi’s point of sale credit for many years to drive both sales and average transaction values. Their interest free credit offering provides a significant uplift in average transaction value, particularly with our kitchens where customers upgrade appliance, taking advantage of the low monthly repayments.”
Why did Leekes choose Hitachi Capital UK?
Hitachi Capital Consumer Finance plays an important part in this ecosystem by helping Leekes to build a strong customer relationship by offering POS finance solutions that are quick, easy and affordable, regardless of channel. Peter Martin at Leekes said, “Hitachi offered a far more personal service, tailoring their offering to our requirements. We have a unique retail proposition and we needed a finance offering that is aligned.”
Danielle Hurren, Leekes Relationship Manager at Hitachi Capital UK added, “I’ve been managing the Leekes relationship for almost a year and find their approach to point of sale finance and the aftersales care needed, is embraced by everyone. In that time I’ve built up a great relationship with so many people at Leekes (both at Head Office and throughout the stores) and I thoroughly enjoy working in partnership with them; understanding their needs and delivering on both products and services.
“As one of the UK’s leading independent retailers, Leekes prides themselves on selling quality goods and delivering excellent customer service and having these values as part of their culture marries-up perfectly with our own core beliefs at Hitachi.”
If you'd like to speak to us about becoming a retail partner, please complete the short form and one of our team will get back to you as soon as possible.
Alternatively, if you'd rather speak to someone straight away, feel free to give us a call on
0344 375 5501
08:45 - 17:15 Monday to Thursday
08:45 - 16:45 Friday
If you are an existing retail partner with a general enquiry, please call our Retail Helpline on
0344 375 5515
Retail Helpline opening hours:
08:45 - 21:00 Monday to Friday
08:45 - 18:00 Saturday
10:00 - 18:00 Sunday