C W Sellors is a leading UK independent jewellers, offering the finest selection of jewellery and watches from exclusive brands and designers from around the world. As a specialist of fine diamond and precious gemstone jewellery, they continue to produce innovative designs, with award winning collections incorporating British gemstones such as Whitby Jet and Derbyshire’s Blue John. They are also authorised stockists of all of the UK’s most well-known luxury watch brands, having built up strong partnerships with each of these household names.
In the world of fine jewellery, online finance can be pivotal in converting casual window shoppers into loyal customers.
By offering interest free finance with a small deposit over a range of repayment periods, C W Sellors would be able to give customers the flexibility they need to feel comfortable fulfilling their jewellery and watch dreams. Their challenge was finding the right retail finance partner to support them with that vision.
With With a simple customer journey that could integrate seamlessly into their existing POS process, and the ability to evidence consistency in acceptance rates which was fundamental to them in putting together future sales forecasts, Hitachi Capital UK was the perfect fit.
Sophie Hunt, Sales Manager at C W Sellors said: “We have seen our acceptance rate go from strength to strength. The application form is very easy to complete and provides the customer with a seamless application process and journey.
Since we began working together we have developed an excellent relationship with Hitachi Capital UK. Our previous Business Development Manager was always on hand to answer any questions efficiently and professionally. We have recently had a new Business Development Manager, Chris Shelton, who has ensured that the transitional period has been effortless. Any query we do have, is dealt with quickly and effectively. The ‘can do’ attitude of both of our Business Development Managers has meant that we have been able to continually grow our sales with Hitachi Capital UK and offer our customers excellent payment options.”
Implementing finance with Hitachi Capital UK has increased sales due to strong promotional offers and the ability to upsell other products. Sophie Hunt, Sales Manager at C W Sellors continued: “Since partnering with Hitachi Capital in late 2015, the period 2016/17 saw an uplift of over 160% in online finance orders. The figures for the financial year of 2017/18 so far suggest that we will yet again see tangible growth in the number of online customers opting for credit at the point of sale.” Chris Shelton, C W Sellors Relationship Manager at Hitachi Capital UK added: “Having only overseen the relationship since summer 2017, it’s clear the business has a very proactive approach to their retail finance strategy. Business volumes continue to increase year-on-year and I look forward to growing this relationship further and continuing this positive journey.”
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