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  • Hitachi Capital Retail Finance

    2 Apex View
    Leeds
    West Yorkshire
    LS11 9BH

    Interested in becoming a retail partner?

    If you would like to enquire about becoming a retail partner, please complete the short form, and one of our team will be back to you within three business days.

     

    You will need to confirm you can meet all of the following criteria:

     

      • Minimum of £1,000,000 in annual sales turnover

      • A minimum of 2 years trading history

      • Be trading profitably

      • A minimum net worth of £25,000, unless your business is within the Home Improvements market then a minimum of £100,000 will be required

      • The products you offer are for consumers and NOT for businesses

    Opening Hours:
    08:45 - 17:15 Monday to Thursday
    08:45 - 16:45 Friday

    Retail Helpline

    If you are an existing retail partner with a general enquiry, please call our Retail Helpline on 0344 375 5515

    Retail Helpline opening hours: 
    08:45 - 18:00 Monday to Friday
    08:45 - 18:00 Saturday
    10:00 - 18:00 Sunday

    If you're a customer looking to speak to someone about an existing retail finance or personal loan agreement, call our Customer Helpline on 0344 375 5500

     

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Need some help?

If you’re an existing customer, you can save time by managing your account online through our MyHPF portal or MyHPF App, details of how to log in can be found below and our FAQs page will also help to answer most of your questions.

If you need to speak to us, you can contact us using one of the options below. Please note our phone lines tend to be particularly busy on a Monday and at the end of the month around payday, you may find shorter waiting times by calling at a different time.

Hitachi Capital Consumer Finance

Got a question about your personal finance agreement?

Email us

If you have missed a payment or have found yourself in financial difficulty and need to discuss your circumstances, please complete our loan Repayment form so we can provide you with the right support.

Opening Hours:
Monday to Friday- 8:45am to 7:15pm
Saturday - Closed
Sunday - Closed

Bank Holidays - Closed

Our Collections team can be contacted on 0344 375 5488*

For more general account queries contact our Customer Experience team on 0344 375 5500*

Help with a new application

Chat to our personal loan advisers, who will be happy to assist you with your personal loan application.

Telephone:
To process a personal loan, call us on 0344 375 5500*

Opening Hours:
Monday to Friday- 8:45am to 7:15pm
Saturday - Closed
Sunday - Closed

Bank Holidays - Closed

Christmas Opening Hours (Loans Team):

Thursday 9th Dec Only: 08:45 to 15:30
Friday 10th Dec to Thursday 23rd Dec: 08:45 to 17:45
Fri 24th Dec: 08:45 13:45
Sat 25th Dec: Closed
Sun 26th Dec: Closed
Mon 27th Dec: Closed
Tue 28th Dec: Closed
Wed 29th Dec: 08:45 to 15:45
Thu 30th Dec: 08:45 to 15:45
Fri 31st Dec: 08:45 to 15:45
Mon 3rd Jan: Closed

 

All numbers that start with 03 are charged at the same rate as standard landline numbers.

*Inbound and outbound calls may be recorded for training and monitoring purposes

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  • Hitachi Capital Business Finance

    Thorpe Road
    Staines-upon-Thames
    Surrey
    TW18 3HP

    Got a question about your Business Finance agreement?

    If you are an existing customer with an enquiry about your agreement, please feel free to get in contact by either phone or email.

    Phone: 01784 227 322

    Email: BFcustomersupport@hitachicapital.co.uk

    Opening hours:
    Monday – Friday: 9am to 5pm

    Are you looking to finance an asset?

    If you don’t have an existing agreement with us and would like to speak to an experienced member of our New Business team, please feel free to get in contact by phone or email.

    Phone: 01784 411 821

    Email: business.finance@hitachicapital.co.uk

    Opening hours:
    Monday – Friday: 9am to 5pm

     

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  • Hitachi Capital Invoice Finance

    5 Hollinswood Court
    Stafford Park 1
    Telford
    Shropshire
    TF3 3DE

    Client Helpline

    If you are a client and need to get in touch please call us on 0808 250 0859

    (Monday to Friday – 8.45am to 17.15pm)

    Please select:

    • Option 1 for new business
    • Option 2 for existing clients

     

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  • Hitachi Capital Vehicle Solutions

    Hakuba House
    White Horse Business Park
    Trowbridge
    BA14 0FL

    Customer Helpline

    If you are an existing customer and need to get in touch please call us on 0344 463 2900

    (Monday to Friday - 9am to 5pm)

    Please select:

    • Option 1 for existing vehicle enquiries
    • Option 2 for existing order enquiries
    • Option 3 for repairer or supplier enquiries

    Alternatively, you can email us on HCVSCustomerService@hitachicapital.co.uk

     

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  • Hitachi Capital (UK) PLC

    Thorpe Road
    Staines-upon-Thames
    Surrey
    TW18 3HP

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Complaints

Resolving your complaint

At Hitachi Capital UK, we strive to provide our customers with the best possible service. However, on the rare occasion that we do receive a complaint, we take it very seriously.

We aim to investigate and resolve any complaints quickly and with minimal disruption for our customers.

If you are not satisfied with any of the products or services we offer, please refer to the procedures below.

What to do if we can't reach an agreement

If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of our final response letter to you.

They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

PPI Complaints

The deadline of 29 August 2019 for PPI Complaints has now passed. We will not be able to investigate any further claims.

Online Dispute Resolution (ODR)

You may also be able to use the ODR platform http://ec.europa.eu/consumers/odr/, set up by the European Commission, to raise a complaint. Please bear in mind that complaints submitted through this channel will be redirected to Financial Ombudsmen Service (FOS) for action.

Complaints Publication Report

The most recent complaints data reported to the FCA (Financial Conduct Authority) is available in our Complaints Publication Report.

©Hitachi Capital (UK) PLC, 2021.  All rights reserved.

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Hitachi Capital (UK) PLC is authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348.
The register can be accessed through http://www.fca.org.uk 


Registered Office: Hitachi Capital House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP. Registered in Cardiff under company no. 1630491. ICO registration reference Z5360808.