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Hitachi Capital Retail Finance
2 Apex View
Leeds
West Yorkshire
LS11 9BHInterested in becoming a retail partner?
If you'd like to speak to us about becoming a retail partner, please complete the short form and one of our team will get back to you as soon as possible.
Alternatively, if you'd rather speak to someone straight away, feel free to give us a call on 0344 375 5501
08:45 - 17:15 Monday to Thursday
08:45 - 16:45 FridayRetail Helpline
If you are an existing retail partner with a general enquiry, please call our Retail Helpline on 0344 375 5515
Retail Helpline opening hours:
08:45 - 18:00 Monday to Friday
08:45 - 18:00 Saturday
10:00 - 18:00 SundayIf you're a customer looking to speak to someone about an existing retail finance or personal loan agreement, call our Customer Helpline on 0344 375 5500
Contact Us
How can we help you?
Impact of Coronavirus
We’re fully operational across HCUK to support our customers despite #COVID19.
We understand the uncertainty and concern Coronavirus is causing and want to assure you that we are working hard to ensure you get the support you need and to answer all of our customer calls, however our telephone wait times may be longer than normal, this is due to the sheer volume of calls. If your call isn't urgent, please email us first. If you’re concerned about your ability to keep up payments on any of our products, then please contact the relevant team from the menu below and we will do everything we can to help you.
If you are an existing Hitachi Capital UK business customer, you can find out more about the support we are offering through the Coronavirus Business Interruption Loan Scheme (CBILS).
- Retail finance
- Personal finance
- Business Finance
- Invoice Finance
- Franchise Finance
- European vendors
- Vehicle Solutions
- Treasury
- Complaints
Need some help?
We’re dealing with a much higher number of calls from customers than normal, as a result of Covid-19, which is having a significant impact on our call wait times.
Please leave the phone lines clear for us to help our most vulnerable customers first who need urgent support.
This includes situations such as not being able to make your contractual monthly payment when a payment is due imminently, or being concerned about fraud.
Your help will allow us to prioritise support for those customers that need us the most.
If you’re an existing customer, you can manage your account online and our FAQs page will help to answer most of your questions
Hitachi Capital Consumer Finance
Got a question about your personal finance agreement?
Email us
If you have missed a payment or have found yourself in financial difficulty and need to discuss your circumstances, please complete our loan Repayment form so we can provide you with the right support.
Opening Hours:
Monday to Friday- 8:15am to 5:45pm
Saturday - Closed
Sunday - Closed
Bank Holidays - Closed
Our Collections team can be contacted on 0344 375 5488*
For more general account queries contact our Customer Experience team on 0344 375 5500*
Help with a new application
Chat to our personal loan advisers, who will be happy to assist you with your personal loan application.
Telephone:
To process a personal loan, call us on 0343 351 9112*
All numbers that start with 03 are charged at the same rate as standard landline numbers.
*Inbound and outbound calls may be recorded for training and monitoring purposes
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Hitachi Capital Business Finance
Thorpe Road
Staines-upon-Thames
Surrey
TW18 3HPGot a question about your Business Finance agreement?
If you are an existing customer with an enquiry about your agreement, please feel free to get in contact by either phone or email.
Phone: 01784 227 322
Email: BFcustomersupport@hitachicapital.co.uk
Opening hours:
Monday – Friday: 9am to 5pmAre you looking to finance an asset?
If you don’t have an existing agreement with us and would like to speak to an experienced member of our New Business team, please feel free to get in contact by phone or email.
Phone: 01784 411 821
Email: business.finance@hitachicapital.co.uk
Opening hours:
Monday – Friday: 9am to 5pm
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Hitachi Capital Invoice Finance
5 Hollinswood Court
Stafford Park 1
Telford
Shropshire
TF3 3DEClient Helpline
If you are a client and need to get in touch please call us on 0808 239 9368
(Monday to Friday – 8.45am to 17.15pm)
Please select:
- Option 1 for new business
- Option 2 for existing clients
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Franchise Finance
Want to find out more? Talk to one of our experts today.
Phone: 01844 355575
(Monday to Friday – 9am to 5pm)Email: info@franchisefinance.co.uk
Post (Office Address):
Franchise Finance
Beacon House
Stokenchurch Business Park
Ibstone Road
Stokenchurch
Bucks
HP14 3WN
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Hitachi Capital European Vendor Solutions
If you’re a business looking to offer finance to your customers in the UK or Europe, talk to us about setting up a vendor finance programme to support your sales.
EVS Customer Services for UK, Ireland and Netherlands please contact:
Phone: +44 (0)34 33 519 171
Email: EVOperations@hitachicapital.co.uk
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Hitachi Capital Vehicle Solutions
Hakuba House
White Horse Business Park
Trowbridge
BA14 0FLCustomer Helpline
If you are an existing customer and need to get in touch please call us on 0344 463 2900
(Monday to Friday - 9am to 5pm)
Please select:
- Option 1 for existing vehicle enquiries
- Option 2 for existing order enquiries
- Option 3 for repairer or supplier enquiries
Alternatively, you can email us on HCVSCustomerService@hitachicapital.co.uk
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Hitachi Capital (UK) PLC
Thorpe Road
Staines-upon-Thames
Surrey
TW18 3HP
Complaints
Resolving your complaint
At Hitachi Capital UK, we strive to provide our customers with the best possible service. However, on the rare occasion that we do receive a complaint, we take it very seriously.
We aim to investigate and resolve any complaints quickly and with minimal disruption for our customers.
If you are not satisfied with any of the products or services we offer, please refer to the procedures below.
- For Personal Finance, click here
- For Vehicle Solutions, click here
- For Business Finance, click here
What to do if we can't reach an agreement
If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of our final response letter to you.
They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
PPI Complaints
The deadline of 29 August 2019 for PPI Complaints has now passed. We will not be able to investigate any further claims.
Online Dispute Resolution (ODR)
You may also be able to use the ODR platform http://ec.europa.eu/consumers/odr/, set up by the European Commission, to raise a complaint. Please bear in mind that complaints submitted through this channel will be redirected to Financial Ombudsmen Service (FOS) for action.
Complaints Publication Report
The most recent complaints data reported to the FCA (Financial Conduct Authority) is available in our Complaints Publication Report.