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How can we help you? 

Impact of Coronavirus

We’re fully operational across HCUK to support our customers despite #COVID19.

We understand the uncertainty and concern Coronavirus is causing and want to assure you that we are working hard to ensure you get the support you need and to answer all of our customer calls, however our telephone wait times may be longer than normal, this is due to the sheer volume of calls. If your call isn't urgent, please email us first. If you’re concerned about your ability to keep up payments on any of our products, then please contact the relevant team from the menu below and we will do everything we can to help you.

  • Hitachi Capital Retail Finance

    2 Apex View
    Leeds
    West Yorkshire
    LS11 9BH

    Interested in becoming a retail partner?

    If you'd like to speak to us about becoming a retail partner, please complete the short form and one of our team will get back to you as soon as possible.

    Alternatively, if you'd rather speak to someone straight away, feel free to give us a call on 0344 375 5501

    08:45 - 17:15 Monday to Thursday
    08:45 - 16:45 Friday

    Retail Helpline

    If you are an existing retail partner with a general enquiry, please call our Retail Helpline on 0344 375 5515

    Retail Helpline opening hours: 
    08:45 - 18:00 Monday to Friday
    08:45 - 18:00 Saturday
    10:00 - 18:00 Sunday

    If you're a customer looking to speak to someone about an existing retail finance or personal loan agreement, call our Customer Helpline on 0344 375 5500

     

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Need some help?

We’re dealing with a much higher number of calls from customers than normal, as a result of Covid-19, which is having a significant impact on our call wait times.

Please leave the phone lines clear for us to help our most vulnerable customers first who need urgent support.

This includes situations such as not being able to make your contractual monthly payment when a payment is due imminently, or being concerned about fraud.

Your help will allow us to prioritise support for those customers that need us the most.

If you’re an existing customer, you can manage your account online and our FAQs page will help to answer most of your questions

Hitachi Capital Consumer Finance

Got a question about your personal finance agreement?

Email us

If you have missed a payment or have found yourself in financial difficulty and need to discuss your circumstances, please complete our loan Repayment form so we can provide you with the right support.

Opening Hours:
Monday to Friday- 8:15am to 5:00pm
Saturday - Closed
Sunday - Closed

Bank Holidays - Closed

Our Collections team can be contacted on 0344 375 5488*

For more general account queries contact our Customer Experience team on 0344 375 5500*

Help with a new application

Chat to our personal loan advisers, who will be happy to assist you with your personal loan application.

Telephone:
To process a personal loan, call us on 0343 351 9112*

All numbers that start with 03 are charged at the same rate as standard landline numbers.

*Inbound and outbound calls may be recorded for training and monitoring purposes

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  • Hitachi Capital Business Finance

    Thorpe Road
    Staines-upon-Thames
    Surrey
    TW18 3HP

    Got a question about your Business Finance agreement?

    If you are an existing customer with an enquiry about your agreement, please feel free to get in contact by either phone or email.

    Phone: 01784 227 322

    Email: BFcustomersupport@hitachicapital.co.uk

    Opening hours:
    Monday – Friday: 9am to 5pm

    Are you looking to finance an asset?

    If you don’t have an existing agreement with us and would like to speak to an experienced member of our New Business team, please feel free to get in contact by phone or email.

    Phone: 01784 411 821

    Email: business.finance@hitachicapital.co.uk

    Opening hours:
    Monday – Friday: 9am to 5pm

     

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  • Hitachi Capital Invoice Finance

    5 Hollinswood Court
    Stafford Park 1
    Telford
    Shropshire
    TF3 3DE

    Client Helpline

    If you are a client and need to get in touch please call us on 0808 239 9368

    (Monday to Friday – 8.45am to 17.15pm)

    Please select:

    • Option 1 for new business
    • Option 2 for existing clients

     

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  • Hitachi Capital Vehicle Solutions

    Hakuba House
    White Horse Business Park
    Trowbridge
    BA14 0FL

    Customer Helpline

    If you are an existing customer and need to get in touch please call us on 0344 463 2900

    (Monday to Friday - 9am to 5pm)

    Please select:

    • Option 1 for existing vehicle enquiries
    • Option 2 for existing order enquiries
    • Option 3 for repairer or supplier enquiries

    Alternatively, you can email us on HCVSCustomerService@hitachicapital.co.uk

     

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  • Hitachi Capital (UK) PLC

    Thorpe Road
    Staines-upon-Thames
    Surrey
    TW18 3HP

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Complaints

Resolving your complaint

At Hitachi Capital UK, we strive to provide our customers with the best possible service. However, on the rare occasion that we do receive a complaint, we take it very seriously.

We aim to investigate and resolve any complaints quickly and with minimal disruption for our customers.

If you are not satisfied with any of the products or services we offer, please refer to the procedures below.

What to do if we can't reach an agreement

If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of our final response letter to you.

They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

PPI Complaints

The deadline of 29 August 2019 for PPI Complaints has now passed. We will not be able to investigate any further claims.

Online Dispute Resolution (ODR)

You may also be able to use the ODR platform http://ec.europa.eu/consumers/odr/, set up by the European Commission, to raise a complaint. Please bear in mind that complaints submitted through this channel will be redirected to Financial Ombudsmen Service (FOS) for action.

Complaints Publication Report

The most recent complaints data reported to the FCA (Financial Conduct Authority) is available in our Complaints Publication Report.