Contact Us

How can we help you? 

If you're a business looking to partner with a leading UK finance provider, or an existing customer looking to speak to someone, don’t hesitate to get in touch. Select the relevant contact using the menu below and we’ll get back to you as soon as we can.

  • Hitachi Capital Retail Finance

    2 Apex View
    Leeds
    West Yorkshire
    LS11 9BH

    Interested in becoming a retail partner?

    If you'd like to speak to us about becoming a retail partner, please complete the short form and one of our team will get back to you as soon as possible.

    Alternatively, if you'd rather speak to someone straight away, feel free to give us a call on 0344 375 5501

    08:45 - 17:15 Monday to Thursday
    08:45 - 16:45 Friday

    Retail Helpline

    If you are an existing retail partner with a general enquiry, please call our Retail Helpline on 0344 375 5515

    Retail Helpline opening hours: 
    08:45 - 21:00 Monday to Friday
    08:45 - 18:00 Saturday
    10:00 - 18:00 Sunday

    If you're a customer looking to speak to someone about an existing retail finance or personal loan agreement, call our Customer Helpline on 0344 375 5500

Contact us for more information

Hitachi Capital Consumer Finance

Got a question about your personal finance agreement?

Telephone

For general enquiries telephone our Customer Service Team on 0344 375 5500*

All numbers that start with 03 are charged at the same rate as standard landline numbers.

Opening hours for our Customer Service Team
Monday to Friday 8:45am to 7:30pm
Saturday 8:45am to 12:00pm

Email

Alternatively, you can email us at customerservice@hitachipersonalfinance.co.uk.

Please note, this request must be made from the email address registered to your account, we will be unable to action any requests or share information about your account if this is from a different email address.

We will action your enquiry within 2 working days.

Collections Team

If you have missed payment, or have found yourself in financial difficulty, please contact our Collections Team:

Telephone

0344 375 5488*

All numbers that start with 03 are charged at the same rate as standard landline numbers.

Email

If you prefer, you can email us from your registered email address or the email used at the time of application at eaqueries@hitachicapital.co.uk

Opening hours for our Collections Team
Monday to Thursday: 8:00am to 8:00pm
Friday: 8:00am to 7:00pm
Saturday: 9:00am to 12:30pm

Personal Loans Help

Chat to our personal loan advisers now, who will be happy to assist you with your personal loan application.

Telephone

To process a personal loan, call us on 
0343 351 9112*

All numbers that start with 03 are charged at the same rate as standard landline numbers.

Email

Alternatively, you can email us at
loansteam@hitachipersonalfinance.co.uk

Opening hours for our Personal Loans Team
Monday to Friday: 8:45am to 7:30pm
Saturday: 8:45am to 2pm

*Inbound and outbound calls may be recorded for training and monitoring purposes.

 

  • Hitachi Capital Business Finance

    Thorpe Road
    Staines-upon-Thames
    Surrey
    TW18 3HP

    0178 422 7322

Contact us

  • Hitachi Capital Invoice Finance

    5 Hollinswood Court
    Stafford Park 1
    Telford
    Shropshire
    TF3 3DE

    0808 239 9368

Contact us

  • Franchise Finance

    Want to find out more? Talk to one of our experts today.

    Phone: 01844 355575
    (Monday to Friday – 9am to 5pm)

    Email: info@franchisefinance.co.uk

    Post (Office Address):

    Franchise Finance
    Beacon House
    Stokenchurch Business Park
    Ibstone Road
    Stokenchurch
    Bucks
    HP14 3WN

Contact us for more information

  • Hitachi Capital European Vendor Solutions

    If you’re a business looking to offer finance to your customers in the UK or Europe, talk to us about setting up a vendor finance programme to support your sales.

Contact us

  • Hitachi Capital Motor Finance

    2 Apex View
    Leeds
    West Yorkshire
    LS11 9BH

    As market leaders in retail point of sale finance, we understand the needs of your business and how the right finance product on new and used vehicles can help close the sale.

    Our lending criteria are built around the individual rather than the vehicle, giving you more flexibility in finding the right deal.

    Our UK-based sales support team is ready to help you. Get in touch to find out how we can take your business forward.

    0344 375 5501

Contact us

  • Hitachi Capital Vehicle Solutions

    Hakuba House
    White Horse Business Park
    Trowbridge
    BA14 0FL

    0344 463 2900

Contact us

  • Hitachi Capital (UK) PLC

    Thorpe Road
    Staines-upon-Thames
    Surrey
    TW18 3HP

Contact us

Complaints

Resolving your complaint

At Hitachi Capital UK, we strive to provide our customers with the best possible service. However, on the rare occasion that we do receive a complaint, we take it very seriously.

We aim to investigate and resolve any complaints quickly and with minimal disruption for our customers.

If you are not satisfied with any of the products or services we offer, please refer to the procedures below.

For Personal Finance, click here
For Vehicle Solutions, click here
For Business Finance, click here

What to do if we can't reach an agreement

If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of our final response letter to you.

They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

PPI Complaints

The deadline of 29 August 2019 for PPI Complaints has now passed. We will not be able to investigate any further claims.

Online Dispute Resolution (ODR)

You may also be able to use the ODR platform http://ec.europa.eu/consumers/odr/, set up by the European Commission, to raise a complaint. Please bear in mind that complaints submitted through this channel will be redirected to Financial Ombudsmen Service (FOS) for action.

Complaints Publication Report

The most recent complaints data reported to the FCA (Financial Conduct Authority) is available in our Complaints Publication Report.