Complaints Publication Report

The table below summarises the most recent complaints data reported to the FCA (Financial Conduct Authority).

Firm name: Hitachi Capital (UK) PLC

Period covered in this report: 01 April 2019 to 30 September 2019

Brands/trading names covered: Hitachi Personal Finance, Hitachi Capital Consumer Finance, Hitachi Capital Business Finance, Hitachi Capital Vehicle Solutions, BeSavvi, Franchise Finance

  Number of complaints
opened by volume of
business
           
Product /
service
grouping
Provision (at reporting
period end date)
Intermediation (within
the reporting period)
Number of complaints
opened
Number of complaints
closed
Percentage closed
within 3 days
Percentage closed
after 3 days but within
8 weeks
Percentage upheld Main cause of
complaints opened
Banking and
credit cards
- - - - - - - -
Home finance - - - - - - - -
Insurance and
pure
protection
0 0 16 18 11.11% 72.22% 55.56% Advising, selling and arranging
Decumulation
and pensions
- - - - - - - -
Investments - - - - - - - -
Credit related 20.66 complaints per 1000 agreements N/A 6761 6147 N/A N/A 57% N/A

Note

- Complaints for insurance and pure protection relate to the Payment Protection Insurance (PPI) product that is no longer sold