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Our complaints policy

Resolving your complaint

At Hitachi Capital UK, we strive to provide our customers with the best possible service. However, on the rare occasion that we do receive a complaint, we take it very seriously.

We aim to investigate and resolve any complaints quickly and with minimal disruption for our customers.

If you are not satisfied with any of the products or services we offer, please refer to the procedures below.

For Personal Finance, click here
For Vehicle Solutions, click here
For Business Finance, click here

What to do if we can't reach an agreement

If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of our final response letter to you.

They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk


Online Dispute Resolution (ODR)

You may also be able to use the ODR platform http://ec.europa.eu/consumers/odr/, set up by the European Commission, to raise a complaint. Please bear in mind that complaints submitted through this channel will be redirected to Financial Ombudsmen Service (FOS) for action.