Senior Advisor, Customer Service

With Hitachi Capital since: 2014
Location: Hitachi Capital Consumer Finance
Business unit: Consumer Finance

I joined Hitachi Capital Consumer Finance in 2014 as a temporary worker on the Customer Helpline. I was immediately made to feel at home and as part of the team. Before long I was offered the opportunity to stay on as a permanent member of the Customer Helpline Team.

Employees are valued just as much as customers, with both being at the heart of everything that the company does.


Hitachi Capital UK invests in the development of its people, with each employee being offered a personal development plan to achieve their targets. This is revisited regularly with your leader to ensure you’re being stretched and challenged.

When I’ve asked for assistance with some aspect of my development it has been offered without hesitation.

“Employees are valued just as much as customers with both being at the heart of everything that the company does.”

Since joining, I’ve seen the fantastic for progression that Hitachi Capital UK has – not only offering the chance to move up within their own departments but also to move into other job roles.

I have first-hand experience of how enjoyable the progression plans are, as I have now become a senior adviser within Customer Service and have felt supported on every step along the way.