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Business Finance FAQs

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Asset Finance Coronavirus FAQ's

What effect will delays in the postal system have on my Agreement?

Covid-19 has caused delays in Postal deliveries across the UK, which may mean information takes longer than expected to reach you. It may also cause a delay in us being able to process items we expect to receive in the post, such as cheques which relate to payments, or changes in your Agreement.

Please be assured that, if a cheque was received on time, but not processed in a timely manner, we will ensure that you will not incur any additional charges and that your credit file will not be affected. To avoid potential concerns, if you can, please use CHAPS or Faster Payments through your bank to make payments instead of sending cheques in the post.

Related questions

How we're supporting our customers through Coronavirus disruption Is a Payment Holiday the right thing for me? What is a payment holiday (also known as payment freeze and payment deferral)? Who can request a payment holiday? What will happen to interest / hire charge? Will this affect my credit rating? When will my payment holiday begin? What if my payment holiday is coming to an end? What if I need more help?

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