What do we do

with your information?

What we will do when you apply:

We will search your record at credit reference and fraud prevention agencies, which will include information about anyone with whom you have, or have had, joint personal financial arrangements such as joint accounts or have made joint credit applications (a "financial associate"). It may be your spouse or partner or a business partner.

If you give us false or inaccurate information and we identify fraud, we will record this with fraud prevention agencies. Law enforcement agencies may access and use this information. We will use a scoring or other automated decision-making system to assess your application and to verify your identity.

We may also disclose information about you to any assignee or potential assignee of your agreement with us. If you are a director, we will seek confirmation from credit reference agencies that the usual residential address that you provide is the same as that shown on the restricted register of director's usual addresses at Companies House. We may also search you as an individual as well as in your capacity as a director.

What the credit reference agencies will do:

Whether or not this application proceeds, the credit reference agency will place a record of our search on your credit file. This record (but not our name) will be seen by other organisations when you apply for credit in the future. A large number of applications within a short period of time could affect your ability to obtain credit.

Whether or not this application proceeds, the agencies will link your records and those of your financial associate(s), including any previous and subsequent names. These links will remain on your and their files until you or they tell the agency you are no longer financially linked and the agency accepts this.

The agencies will supply us with credit information, such as previous applications, the conduct of accounts in your and your financial associate's name, fraud prevention information and public information such as County Court judgments, bankruptcies and the Electoral Register.


How we and others use the agency information:

Some information held by the credit reference and fraud prevention agencies will be disclosed to us and other organisations to, for example: 

  • prevent fraud and money laundering, for example by checking details on applications for credit insurance claims and job applications;
  • recover debts that you owe and trace your whereabouts;
  • manage credit accounts and other facilities;
  • verify your identity;
  • make decisions on credit, insurance and other facilities, about you, your financial associate(s), or your business; and
  • carry out statistical analysis to help with decisions about credit and account management.


What we will also do when you have an agreement with us:

We will add to your record with the credit reference agencies details of your agreement with us, the payments you make under it, any default or failure to keep its terms and any change of name or address.

Account information given to credit reference agencies remains on file for 6 years after the account is closed, whether settled by you or upon default.

We may also make periodic searches at credit reference agencies and fraud prevention agencies to manage your account with us.

If you want details of those credit reference and fraud prevention agencies from which we obtain, and to which we pass, information about you. Please write to the Risk Manager at Hitachi Capital House, Thorpe Road, Staines Upon Thames, Surrey, TW18 3HP. You have a legal right to these details.


Operating your Account:

We may use your information (including details of how you conduct your account) to:

  1. operate and manage your account, including resolving any complaints about products and services;
  2. check details on other credit applications you make to us;
  3. assess your suitability for similar product offers in the future;
  4. form a view of you as an individual and develop and improve products that might interest you; and carry out market research.

We may share your information with organisations who act on our behalf, or who introduced you to us, for any of these purposes.

We may also use your information for any other reasonable, fair and lawful purpose notified to you from time to time. 

If you have supplied an email address or mobile telephone number we may use these to provide you with information about your account.

You have the right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.


We may use your information to tell you about our products and services by letter, telephone, email or text message.

We may also use your information to tell you about the products and services of third parties which we think may interest you.

We may also pass your personal information to other companies in the Hitachi group, or the organisation which introduced you to us, who may use it to inform you by letter or telephone about their products and services.

If you have not already opted out from receiving marketing communications and you do not wish to be contacted in this way please write to our Customer Support Team (MKT) at Hitachi Capital House, Thorpe Road, Staines upon Thames, Surrey, TW18 3HP.

Eligibility Key Facts: Hire Purchase

Hire Purchase

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