Environmental, Social & Governance Performance

Working towards a sustainable future

In 2015 the United Nations adopted the '2030 Agenda' for Sustainable Development, to address a range of urgent global challenges. The agenda sets 17 Sustainable Development Goals (SDGs) that provide a blueprint towards building an inclusive, sustainable and resilient future for people and the planet. 

Socially innovative business

At Hitachi Capital (UK) PLC, we’ve always played a role in supporting the society and communities in which we operate.

We’re applying our core values – harmony, sincerity and pioneering spirit to make a sustainable difference and become a more socially innovative company.

We’re creating a sustainable business model focusing on sectors that have a positive impact on people and their lives.

    • Environment
    • Agriculture
    • Energy
    • Infrastructure
    • Healthcare
    • Lifestyle

CSR activities

Through volunteering and charitable donations, we develop partnerships with national and local charities to support local communities.

Our Corporate Communities promote an inclusive culture and encourage workplace diversity.

We are committed to reducing our energy consumption and carbon footprint by delivering products and initiatives that address detrimental environmental impacts.


Environmental, Social and Governance (ESG) reporting 

In our latest ESG Report, we’ve outlined our performance to demonstrate how we are helping to achieve the UN Sustainable Development Goals.

ESG Report 2019/20

Our key achievements

Gender Equality & Reduced Inequalities

  • We created our WE Mean Business programme to provide a platform for people from the business community to come together to work towards overcoming challenges in achieving gender parity.
  • Our latest Gender Pay Gap Report shows we’ve made progress to bring greater gender balance to our business - our mean and median pay gaps have reduced by 3.1% and 2% respectively (total mean gender pay gap in hourly pay of 31.9% and a median gender pay gap in hourly pay of 37.9%). We are continuing to take action to reduce these gaps further.

Decent Work and Economic Growth

  • We have introduced a Group-wide framework to retain our talent and enable our colleagues to grow and develop, whilst also improving performance and productivity. This includes continuation of our existing training programmes as well as the launch of ASPIRE, an ILM endorsed leadership programme specifically focussed on training the next generation of leaders.
  • In response to the COVID-19 pandemic, we have maintained excellent customer services and supported small businesses through an incredibly challenging time. We have focussed on mobilising and training colleagues from other departments to support and answer the increase in customer calls, signposted customers to digital and email channels as alternative methods of communication and provided flexible payment terms to customers in line with FCA guidelines. We were also the first asset finance provider to join the Coronavirus Business Interruption Loan Scheme (CBILS).

Industry, Innovation and Infrastructure

Our five year, multi-million pound Consumer Finance digital transformation programme has increased efficiencies, whilst enhancing customer experiences to deliver a frictionless journey. In 2019/20 our digital transformation involved:

  • The launch of the My HPF mobile app with a biometric login for our personal loans business (Hitachi Personal Finance), enabling customers to manage their accounts online.
  • Increased integration with customers online systems - In the last 12 months we have performed over 50 online integrations with retailers who rely on point of sale finance to close transactions.
  • HCUK’s Open Banking initiative, launched in 2020. It provides greater customer insight, and is enabling us to diversify our customer base.

Sustainable Cities and Communities & Climate Action

  • Through our involvement in vehicle electrification, we are leading the way to deliver the road to zero emission strategies for fleets. This year, we’ve seen our electric vehicle fleet increase by 137%.
  • We have formed a strategic partnership with Gridserve. Our multi-million pound loan facility will create the infrastructure required for electric vehicle adoption on a large scale, using sustainable energy.

Life on Land

  • We formed a new partnership with The Wildlife Trusts, the third largest voluntary sector land owners in the UK. Through this partnership we will provide volunteers and funding to help protect terrestrial ecosystems and biodiversity.

Peace, Justice and Strong Institutions

  • Our Information Security team has been brought within the Risk & Compliance team under the management of the Chief Risk Officer to fully align processes and approach with our Enterprise Risk Management Framework. The team has been reorganised with all temporary and contractor staff having been replaced with experienced permanent staff.
  • HCUK now contributes to the work of the Financial Services Information Sharing and Analysis Centre (FS ISAC), an industry intelligence-sharing forum dedicated to reducing cyber risk in the global financial system. HCUK both receives information from, and provides information to, FS ISAC in an effort to combat and mitigate global cyber threats.

ESG report archive

Browse the archives or read our most recent ESG report above (links open in a new tab).

Hitachi Capital (UK) PLC ESG Report 2019

UN Sustainable Development Goals video

UN Sustainable Development Goals video

Chief Executive Officer Robert Gordon discusses the importance of supporting sustainability initiatives and contributing to the UN Sustainable Development Goals.

Our core values are based upon the founding values of Hitachi Limited, namely, “Harmony”, “Sincerity” and “Pioneering Spirit”.

Applying these values consistently helps us conduct business in a manner which places the United Nations (UN) Sustainable Development Goals (SDGs) at its heart.

Robert Gordon

Chief Executive Officer

Hitachi Capital (UK) PLC

UN Sustainable Development Goals video

Other pages in this section

CSR Home

Creating value for our society and the communities in which we operate.

Community & Development

Making a sustainable difference through our partnerships with third-party organisations.

Inclusion & Diversity

Providing equality of opportunity and removing barriers through our Corporate Communities.